Ordering from Louis Lucano®

Since we work sustainably and want to avoid overproduction our number of
products is currently still limited, due to the high quality handwork,
sometimes there may be longer delivery times. You can pre-order your
chosen bag in advance of the upcoming product delivery. You will also
receive a shipping notification once the order is shipped to you. If
there’s any substantial change to the expected ship date on your order,
we will let you know.

If you want to cancel your order, please contact us as soon as possible
at info@louislucano.com. However, if your order has already been
shipped, you can return it to us within 14 days.

We accept almost all major credit cards (MasterCard, VISA) and Shop
Pay. In case those payment methods don’t work for you, just mail us at

Our shop provider only allows the check-out process in one currency
which is Euro. If Euro isn’t your local currency, your payment will be
processed at the most current exchange rate.

You will receive an email after you have completed your order, your invoice will be included there.

Cooperation & Social Media

We are open for collaborations and would be happy to discuss the
possibilities, contact us via info@louislucano.com or on social media.

Shipping & Returns

We ship free of charge. The items will be handed over
to the shipping service provider within 24 hours. Within Europe,
shipping takes between 4-7 business days.

Everything outside can take up to 14 days. We work with DHL, for more
shipping information like cost etc. check the website www.dhl.de

If you want to return your item you have 14 days after receiving it
to do so, please send us an email to info@louislucano.com. We can only
accept the item if it shows no signs of use and is packaged exactly as
you received it. Please note that we do not cover the return shipping

We will notify you once we’ve received and inspected your return. If
the return was approved, you’ll be automatically refunded to your
original payment method. Please remember it can take a few days for your
bank or credit card company to process and post the refund.


You can contact us via our contact page, write us an email (info@louislucano.com).
You can also use our social media channels, which are linked below, to
send a message. We’ll try to answer all your requests within 2 hours.